TURNAROUND TIME: The turnaround time on your order starts when you’ve paid in full and we have all information required to complete your order (all artwork, products, sizes, details, etc.) Delay in receipt of any of this info can/will result in production delays. Our Standard turnaround time is 10-15 business day unless otherwise stated. Complex orders/add-ons may increase this time. Delays in the approval of mock up can/will result in production delays. Any order changes after the order is placed will also cause production delays. Ooak Prints will not be responsible for for delays resulting from any of the above and may not make your deadline. Therefore, make sure you know exactly what you want and need before finalizing your order. If you have a specific deadline for your order, it is very important that you let us know when you place your order. A rush fee may apply. If you do not notify us of a due date until after your order has been placed and pushed through our system, we may not be able to accommodate your request. Any circumstances out of the control of Ooak Prints (weather delays, shipping errors by suppliers, out of stock merchandise, etc.) may also require more time and are not factored into the initial turnaround time estimate. Ooak Prints is not responsible for these delays.
We do offer RUSH service if needed. Rush Fees are applied as follows:
7 Business days: 25% of order total.
*If needed we may have to expedite shipping of your items to get them to our shop in time to meet your deadline. If so, you will be responsible for those shipping fees.
ORDER CHANGES: Once your order is placed we begin working on it right away. Every person in our shop will be involved in your order at some point. Most of the time involved in your order is in the Pre-Production phase. Therefore, you may be subject to a $50 change fee in addition to the added cost involved such as (restocking fees, shipping expenses, screen fees, etc.) if you make any change to your order once it has been placed. If you have approved your proof(s) and screens have been burned for your order you will also be subject to a $25 screen fee per screen. Even if you paid a rush fee, any changes to your order will result in delays and the deadline cannot be guaranteed.
PROOFING: All artwork is to be approved by digital proof through email. Artwork must be checked for spelling, color, sizes ordered, placement/size of artwork, and overall accuracy by the customer. It is very important to look over every detail of your order, as this is exactly how it will be produced. We will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modification requested after customer approval will result in production delays and additional expenses for which the client will be invoiced for accordingly. Any delays in the approval process longer than 24 hours after proof was sent can/will result in production delays. Ooak Prints does try and catch mistakes ahead of time, however we will not be responsible if you proof is approved with errors. We may however offer to redo the job at a discounted rate in the event your order was approved with errors.
ARTWORK: Our customers have come to rely on our design team to bring their ideas to life. We do most artwork at a standard fee of $75 with one free artwork change. However, if you are providing art and it needs recreated or if we have to spend a considerable amount of time on it, it will be billed at $25 per hour if any more changes/edits are needed. We will let you know in advance if this is the case and give you an estimate of total time/cost. If you are providing artwork please make sure it is in the following formats (PDF, EPS, or .ai) The design should be sized to desired printed specs. All files must be 300 DPI or Vector format. Text must be converted to outlines. Printing, stitching, and other printed items can only be as good as the artwork. Ooak will not be responsible for poor quality customization due to poor artwork. Ooak is also not responsible for any misspelling or errors in your provided artwork.
INK CHANGE FEES: Your order is priced in part based on the number of colors to be printed. At times our customers request to have the colors printed to be changed mid run for various reasons. Many companies treat these as an entire separate order costing the customer a fortune. We simply charge an ink change fee of $20 per color.
ADD-ON POLICY: At times customers do need to add on more shirts to an order after they have already picked up. In the event the policy is as follows... You have 7 days to add on to any order from the date of pick up/delivery. The add on order must be a minimum of 12 pieces and will be charged at the same price per piece rate as the original order. Items will be charged at the same price per piece rate as the original order. Any add on attempt after the 7 day period will be treated like a new order and will be priced as such. Previous order volumes will not be considered in the pricing of said “new order”. We always recommend to make sure your final numbers are correct and to order a little extra if needed to avoid adding on to a job. Add ons will be completed in our normal turnaround time. We can rush if needed but rush fee may apply.
UNDER-RUNS & SPOILAGE: Due to the nature of customizing apparel it is very common for a shirt or two to be missing from your order. Shirts can get damaged during the customization process or we may get shorted by the vendor. Almost always Ooak Prints will deleiver full garment amount. Ooak Prints will not be responsible for under-runs or spoilage up to 2% per design. (Spoilage must be more than 2% per design for reprint) Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered in full. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 2% of your order.
GARMENT DISCLAIMER: Ooak Prints is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and or garment defects (holes, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we can not guarantee each garment. We are not the manufacturers of these garments so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important. If you find any of these garment defects please let us know and we will work with the manufacturer to attempt to get you a refund. We will not refund or exchange any garment due to fit.
QUALITY ASSURANCE: We try and check every garment as it’s completed, but there are times when some mistakes will make it out the door. It is your responsibility to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with your order. Ooak Prints will not be responsible for errors with your order after the 72 hour window. soak Prints will also not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While we do issue quality checks of the garments, the final quality assurance check lies in the hands of you, our customer. Upon receiving your order you will sign off on a pick up sheet stating that everything is satisfactory and approved. Your signature and taking of the goods constitutes your acceptance of said goods. NOTE: Any print that goes over a seam can result in imperfections. Ooak Prints will not accept responsibility for imperfections due to printing seams or non-flat surfaces. We use the same set of screens per design. That means the image printed will stay consistent in size regardless of the apparel sizes. If you would like different image sizes on different apparel sizes you must let us know ahead of time. Each set of screens will be counted as a separate order and priced accordingly unless otherwise stated. Please keep the max print size in mind when printing on women’s sizes and youth sizes.
CLAIMS & REPRINTS: We go to great lengths to try and ensure every order that leaves our shop is accurate. All of our customers are valued customers regardless of size of order, and we want you to know that. Any order printed differently than approved proof will be granted a reprint of the defective product. All claims must be submitted within 72 hours of delivery date. Please call, stop in, or email to submit your claim. If any errors are the fault of Ooak Prints we will gladly accept responsibility and redo the items produced with errors. We do not offer refunds unless otherwise approved, but will redo any production errors that exceed the spoilage rate. We do require you return the items with error. We will only replace the amount of items that are returned.
SAMPLES: Our staff is more than happy to help you select the apparel that you want. However, you must make sure the item you select is right for you. Ultimately, it’s your decision. Ooak Prints will not be responsible for the garments you pick out. If you are unsure of the exact garment you want or need we will order in samples or size runs for you. These will be charged at a per piece rate. Any sample that can be used toward your order will be credited toward your order. If shipping charges apply to get your samples in you are responsible for those charges. All samples must be paid in full at time of order unless otherwise stated.
OUT OF STOCK ITEMS: Ooak Prints will not be responsible for items that are out of stock. While we check items we know have potential stock issues, all garments are ordered after your order is placed and we cannot guarantee their availability. If items are out of stock we will provide you with replacements options and get your approval before choosing such replacement items.
PAYMENT: Payment is due in full at time of order unless otherwise approved. If approved otherwise payment is due at time of pickup in full. Unpaid orders will not be released. If needed we can produce an invoice for you same day if needed in order to get a check cut. late penalties may apply on orders unpaid after 5 days of thier initial pick up time.
CANCELLATION: Any cancellations will be subject to restocking fees. Any pre-payments will be forfeited if any work has begun. Depending on the situation we may issue a partial refund minus expenses Ooak Prints has accrued for work performed. If production has begun we cannot cancel your order.
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